Refund & Cancellation Policy

1. Cancelling an order

You can cancel an order at no charge any time before it is dispatched — email us at info@dshak.in with your order number as soon as you can. If the order has already been dispatched, it is treated as a return under the sections below. Prepaid orders cancelled before dispatch are refunded in full.

2. When you can return an item

You can return an item if, on arrival, it is:

• damaged in transit;
• defective or not working as described; or
• not the item you ordered.

Tell us within 7 days of delivery. For transit damage or a wrong or missing item, please send clear photos of the item and its packaging — including any shipping-label and box damage — as it helps us resolve the claim quickly and take it up with the courier.

3. What we cannot accept back

Because these are electronic and mechanical components, we cannot accept returns where the reason is not a fault on our side — for example:

• items that have been used, installed, soldered, powered up, flown or otherwise modified (unless the fault is what you are reporting);
• items damaged by incorrect wiring, over-voltage, reversed polarity, crash damage or mishandling;
• batteries and other cells that have been charged, discharged or physically altered, for safety reasons;
• items returned without their original packaging, accessories or included parts.

A change of mind on an unused, unopened item may be accepted at our discretion; where it is, return shipping is your responsibility and the item must reach us in resalable condition.

4. How to return

1. Email info@dshak.in with your order number and what is wrong, within the time limit above.
2. We confirm whether the item qualifies and give you return instructions. Please do not ship anything back before we confirm.
3. Pack the item safely with everything it came with. Where the return is due to our error — a defective, damaged or wrong item — we cover the return shipping.

5. Refunds

• Once we receive and inspect the returned item, we approve or decline the refund and let you know.
• Approved refunds are made to your original payment method within 7–10 business days of approval. The time it then takes to appear depends on your bank or card issuer.
• For cash-on-delivery orders, we refund by bank transfer (NEFT/UPI) to an account you confirm, since there is no card to refund to.
• Where only part of an order is returned, we refund that part. Original shipping charges are refunded only where the whole order is faulty or our error.

6. Replacements and warranty

For a defective or dead-on-arrival item you may ask for a replacement instead of a refund, subject to stock. Where a listing states a manufacturer warranty, we help you claim it. Items reported as faulty may be tested before a refund or replacement is issued.

7. Contact

For anything about a cancellation, return or refund, email info@dshak.in or call +917735193933. This policy sits alongside our Terms & Conditions and Shipping & Delivery Policy.